Broward House Case managers are there for clients during one of the most vulnerable times in their lives. The end goal for all our case managers is to provide education and guidance, while clients build up their self-esteem and become more independent and self-sufficient.

“Case management could be a bridge between clients and agencies that provide resources,” says Harold Balvin Vasquez, a case manager at our Client Services Center.

In the last year, Broward House has provided 392 clients with medical case management and 1,981 clients with non-medical case management. We are here to help them find resources whether they have a low-income, are HIV+, unhoused, or have a substance use dependency.

“There’s a lot of resources out there that are unknown for clients and there’s that lack of education for clients, so case management provides that connection,” said Balvin Vasquez.

A case manager acts as a middleman by connecting you with what you need, like health insurance, housing, mental health counseling, or a rehabilitation center. We are there to hold our clients’ hands until they feel confident enough to manage their own appointments and care.

For Balvin Vasquez, the most rewarding part of being a case manager is when a client fires him. “When they get into [programs] and become independent, that’s my success, because they don’t need me anymore.”